WEATHER PREDICTIONS

Safety is our highest priority. If weather conditions do not meet our operational requirements, guests will be informed as early as possible, typically approximately two hours prior to departure, should a flight need to be delayed or re-routed. If no other option: cancelled.

As the primary purpose of our flights is sightseeing, we generally require weather conditions that exceed the minimum legal limits. In addition to safety, we therefore also assess how weather conditions may affect the overall flight experience.

Based on our operational experience and local knowledge, we will advise guests accordingly in order to provide the best possible and most memorable flight experience.

PAYMENT

​​Payment is required before departure. We accept both domestic and internationally issued debit and credit cards.

If a booking is made in person at one of our locations, we also accept cash payments in exact amount in DKK, EUR or USD. Foreign currency cash payments are based on the listed price in DKK and converted using the daily exchange rate. Please note that we are unable to provide cash change.

For physical card payments, the following maximum card fees apply:

• 3.75% – Foreign-issued Visa, MasterCard and American Express
• 1.90% – Greenlandic/Danish-issued Visa
• 1.69% – Greenlandic/Danish-issued MasterCard
• 0.75% – Greenlandic/Danish-issued American Express

For online payments, a fixed card fee of 1.5% applies to all cards.

All applicable fees are added to the listed price.

CANCELLATION

Cancellations made more than 48 hours prior to departure are free of charge.

Cancellations made between 48 and 25 hours prior to departure will be charged 50% of the booking amount.

Cancellations made 24 hours or less prior to departure will be charged 100% of the booking amount and are non-refundable.

The pilot in command will determine whether a flight can be conducted as planned or requires delay or cancellation due to weather or operational conditions.

If AirZafari cancels a flight prior to takeoff, guests will receive a 100% refund.

Any route changes or delays will be coordinated with guests in advance whenever possible.

BOOKING CONFIRMATION

Please note that when booking with AirZafari Greenland, your booking request will be registered and confirmed by email. However, the flight itself is not considered confirmed until either our minimum requirement of four paid seats has been met, or you have received a written confirmation from an AirZafari representative.

Weather conditions are assessed on the day of the flight. The pilot in command will make the final decision regarding whether conditions are suitable for safe flight operations. Guests will be informed of any weather-related updates on the day of departure.

ACCOUNTABILITY

AirZafari Greenland cannot be held responsible for any additional expenses incurred as a result of delays or cancellations, including but not limited to missed flights, accommodation, excursions or other related costs.

Participation in any AirZafari flight is voluntary, and guests are responsible for managing their own schedules, connections and travel arrangements.

In cases where bookings are made through a third-party agent, all communication and customer service will be handled directly between the guest and the respective agent, in accordance with the agent’s terms and conditions.

Helicopter flights are not operated by AirZafari Greenland. Should a helicopter charter be arranged upon request, all operations, customer service, terms and conditions are the responsibility of the external helicopter operator.